Returns & Exchanges
At Preworn, we want you to be completely satisfied with your sustainable fashion purchase. If your pre-loved item isn't quite right, you can return it to us within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the items in their original packaging or a durable alternative, ensuring all original Preworn tags remain attached.
Ship the Parcel
Affix the provided return shipping label to your package and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing