Frequently Asked Questions
Everything you need to know about shopping sustainable fashion at Preworn.
What is the condition of the clothing sold on Preworn?
Every item undergoes a rigorous quality check. We categorize our clothing from 'Brand New with Tags' to 'Excellent Used Condition' to ensure you know exactly what to expect when your order arrives.
How often do you add new items to the store?
We update our inventory daily with hundreds of unique pre-loved pieces, so there is always something new to discover in our latest arrivals section.
What is your return policy for pre-owned items?
We offer a 30-day return window. If your item doesn't fit or isn't quite right, you can return it for a full refund, provided it is in the same condition as when it was received.
How much does shipping cost and how long does it take?
We offer affordable flat-rate shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping times vary by location.
Are the items professionally cleaned before being listed?
To maintain our commitment to sustainability and keep prices low, we recommend that customers wash their items upon arrival according to the garment's care label.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna for a more flexible shopping experience.